Overview #
ProClock is a comprehensive employee time tracking system designed to help businesses manage their workforce efficiently. This knowledge base article focuses on the “Who is at Work” feature of the ProClock dashboard, which provides real-time information about employee status and work hours.
Key Features #
- Real-time employee status tracking
- Color-coded employee list for easy identification
- Intelligent system for determining employee work status
- Customizable settings for maximum allowed work hours
Accessing the Dashboard #
To access the ProClock dashboard:
- Sign up on our website
- Download the mobile app
- Log in using your credentials
Understanding the “Who is at Work” Screen #
The dashboard displays a list of all employees with color-coded status indicators:
- Red: Employee has not punched Start Day (SD) for the current work day
- Green: Employee is currently on duty
- Yellow: Employee has completed their duty for the day
How ProClock Determines Employee Status #
Start Day (SD) Punch #
- The system checks for an SD punch for the current day
- If no SD punch is found, it checks the previous day for potential overnight shifts
On Duty Status #
An employee is considered “on duty” (highlighted in green) when:
- They have punched SD for the current day, or
- They punched SD on the previous day and the time elapsed is less than the “Maximum allowed hours between SD-ED pair”
Completed Duty Status #
An employee is considered to have “completed duty” (highlighted in yellow) when:
- The system finds a pair of SD (Start Day) and ED (End Day) punches
- The ED punch time is earlier than the current time when the report is generated
Examples #
- Overnight Shift Example:
- Employee punches SD at 23:00 on the previous day
- Report is run at 15:00 the next day
- “Maximum allowed hours between SD-ED pair” is set to 20 hours
- Result: Employee is considered “on duty” (16 hours < 20 hours maximum)
- Completed Duty Example:
- Employee punches SD at 08:00 and ED at 17:00
- Report is created at 18:00
- Result: Employee is in “completed duty” status
Customizing Settings #
To adjust the “Maximum allowed hours between SD-ED pair”:
- Navigate to the ProClock settings
- Locate the “Work Hour Parameters” section
- Adjust the value as needed for your organization’s policies
Troubleshooting #
Issue: Employee status not updating correctly #
- Verify that the employee has punched in/out correctly
- Check the system time and date settings
- Ensure the “Maximum allowed hours between SD-ED pair” is set appropriately
- Refresh the dashboard
Issue: Dashboard not loading #
- Check your internet connection
- Clear your browser cache or app data
- Ensure you’re using the latest version of the ProClock app
- Contact support if the issue persists
