Support is provided via email:
Customer Support email:
support@paysoft.com
Technical Support Procedure:
Before submitting any request for support open Proclock Manager with your browser and log-in with your credentials
Next, and click on PRO-PAY HELP and search for the appropriate help topic related to your question
If you cannot find the answer to your question, you may request Tecnical support as shown below:
– ProPay Technical Support requests MUST be submitted via email to support@paysoft.com
In the subject of your email you must enter your 7-character Company ID and your company Name as shown blow:.
Only Managers can submit Requests for Technical Support
Your Name must be on the Company’s Manager List , otherwise your request will be ignored.
Enter your Name at the top followed by a detailed description of the problem you are having.
I you can insert a screen shot of the problem it will help us to understand your problem respond faster to your request.
