Customer Support

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Customer Support


Customer Support is available Monday – Friday 8:00 am – 4:30 pm Pacific Time.

You can create a new ticket from your ProClock manager account by going to the Main Menu -> Help.

You may also contact our Customer Support by email us at


Main Menu -> Help

Before submitting a request for support, sign in to your ProClock Manager account.

Next, and click on ProPay HELP and search for the appropriate help topic related to your question

If you cannot find the answer to your question, you can submit a ticket.

– ProPay Technical Support requests MUST be submitted via email to

In the subject of your email you must enter your 7-character Company ID and your company Name as shown blow:.

Only Managers can submit Requests for Technical Support

Your Name must be on the Company’s Manager List , otherwise your request will be ignored.

Enter your Name  at the top followed by a detailed description of the problem you are having.

I you can insert a screen shot  of the problem it will help us to understand your problem respond faster to your request.


How can we help?